doubletree by hilton - salt lake city airport

They accused me of lying about my name till they saw they were looking at the wrong reservation. The last time they charged me for a room that was over booked & never refunded me & the time before that, they kept yelling & cursing at me on the phone & hanging up & when I got to front desk one said “this is why this Hilton is a ******* training hotel” when I asked them why they kept cursing & hanging up on me they said they had me confused with another customer? This is how the customer service is it’s horrible. This is the 3rd time I have stayed at this hotel and have faced nothing but rude and disrespectful employees. When I asked for my checked I was refused the name of the older women who insulted us. Next a man approached and asked the same if I want med a drink I declined and my daughter ordered. I declined and she very rudely asked my daughter. She was very nasty when she asked me if I wanted a drink. She looked at me and seemed more aggravated with me. A women approached me and told me “you know the breakfast isn’t free” I said yes I know why are you telling me this? She says well it’s 18$ a plate can you pay that? I said well yeah I am a guest here. Granted these are designer sweats and hoodies.

Everyone else was in suits and slacks and my daughter and I were in sweats and hoodies. I think that we were singled out because of how we were dressed. The breakfast buffet was pretty crowded but we were singled out for really no reason. When I my daughter and I woke up early in the morning on the 31st we went down to the restaurant & each of us got a plate of food from the breakfast buffet. I stayed at the double tree December 30th to the 31st of 2022.

Doubletree by hilton - salt lake city airport